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STUDENT DISCOUNT 15% OFF SITEWIDE*
Next day delivery available ORDER before 3pm
GUARANTEE YOUR EXTENSIONS 50% OFF SWAY HAIRCARE SYSTEMS
STUDENT DISCOUNT 15% OFF SITEWIDE*
Next day delivery available ORDER before 3pm
GUARANTEE YOUR EXTENSIONS 50% OFF SWAY HAIRCARE SYSTEMS

Shipping & Delivery

UK DELIVERIES

Royal Mail 48 (2/3 working days)                       £5.95

Tracked Royal Mail 24 (1/2 working days)        £7.99

DPD Express Next Day Delivery                          £6.95

DPD Express Next Day before 12pm Delivery   £10.95

DPD Express Saturday Delivery                           £19.00

DHL Express UK                                                     £19.95

DHL Express Worldwide Shipping                       Location Dependent

 

Royal Mail 48 (Mon – Saturday)

 

  • This option is tracked & Royal Mail aim to deliver the majority of items withing two/three working days

 

  • Shipment cut off time 3pm

 

*Please note: Whilst Royal Mail make the best endeavours and achieve delivery of the vast majority within the stated timescales, the above service is not guaranteed.

 

Royal Mail 24 (Mon – Saturday)

 

  • This option is tracked & Royal Mail aim to deliver the majority of items withing one/two working days

 

  • Shipment cut off time 3pm

 

*Please note: Whilst Royal Mail make the best endeavours and achieve delivery of the vast majority within the stated timescales, the above service is not guaranteed.

 

DPD Express Next Day Delivery 

 

  • This option is tracked and DPD aim to deliver most items the following working day.

 

Shipment cut off time 3pm Monday-Thursday

 

DPD Express Saturday Delivery

 

  • This option is for orders placed before 3pm on a Friday and is aimed for delivery the following day (Saturday).

 

*Please note: Whilst DPD make best endeavours and achieve delivery of the vast majority within the stated timescales, the above service is not guaranteed

 

DHL Express Next Day Delivery (UK)

 

This option is tracked and DHL aim to deliver most items the next working day

 

Shipment cut off time 2pm Monday – Friday

 

DHL Express Worldwide Delivery

 

This option is tracked and DHL aim to deliver most items within 4 working days

 

Shipment cut off time is 2pm (GMT) Monday-Friday

 

*Additional shipping charges may apply

 

*Taxes and Duties charges may apply SWAY Hair Extensions are not responsible for these charges

 

*Please note: Whilst DHL make best endeavours and achieve delivery of the vast majority within the stated timescales, the above service is not guaranteed

 

Royal Mail Safeplace Delivery Improvements

 

  • From the end of September 2022, if there is no recipient in to accept your parcel(s), we may choose to deliver them to a Safeplace location at the address. If our postman or postwoman deems that location to be suitable (currently we only leave parcels in a Safeplace if the recipient has asked us to directly). In that case, we will also leave a “Something For You” card explaining where the parcel(s) is located. If we are unable to find a suitable Safeplace and cannot deliver to a neighbour, we will return your parcel(s) to our local Royal Mail Customer Service Point and leave a “Something For You” card at the address.

 

From the end of July 2023, Royal Mail will be making changes to our terms and conditions to reflect that intended recipients will have the ability to use the Royal Mail App to set a delivery preference, specifying where we should leave their parcels when no one is available to accept delivery.

 

Royal Mail will be entitled to leave parcels in accordance with such requests (they may, however, also choose not to leave a parcel in a designated location if we consider the location unsuitable). Where the intended recipients opt to provide us with their suitable designated location, the parcel will be deemed delivered once it has been left in the designated location.

 

*Please note: When you request your delivery to be left in a safe place and intercept the delivery, you accept any liability if the parcel is damaged or lost.

ORDER CANCELLATION

If you wish to cancel an order, please do so immediately via telephone. You will not be charged any penalty and your payment method will also be cancelled. If your order has already been shipped, we are unable to cancel your order.

UK WAREHOUSE TRADING HOURS

Monday to Friday          9am to 5pm
Saturday to Sunday       Closed
Bank Holidays                Closed

RETURNS & EXCHANGES

How Do I Return an Item?

 

Our returns address:

SWAY Hair Extensions
PO BOX 460
PAIGNTON
TQ4 9DY

 

Please add a note to your returned parcel including your order number and reason for your return.

 

You can return items to us within 30 days of receipt. Due to hygiene reasons, returned items must be unopened, in the original packaging and the Silver and Hygiene security tags must be intact keeping the bundle together. Failure to do this will result in the item being returned to the client at their cost.

 

If you are returning outside of the UK, goods must be returned within 30 days of receipt in the original shipped condition and original undamaged packaging. The Silver and Hygiene security tags must be intact, and you are responsible for any returned goods until they reach our warehouse.

 

*Please be advised any clients outside the UK may be liable for import tax, this would be at the discretion of the countries customs policies and is charge accordingly.

 

Can I Exchange Items?

 

No, we do not allow exchanges.

 

Do I Have To Pay To Return An Item?

 

We do not offer free returns, it is the customers responsibility to pay for the return of products.

A £1 fee is charged on a returned order to cover the cost of packaging and all used packaging is recycled on behalf of the client.

 

Additional Information

 

Any returned goods that we receive which are outside of our Returns Policy will be returned to the billed clients within 7 days of receipt, a reason for this decision will be provided.

 

We will return the returned goods back to you at your cost and payment for postage will be required before dispatch with our customer services team on 0333 207 4472, if the payment is not made within 91 calendar days the item will be destroyed.

 

This does not affect your statutory rights.

TERMS & CONDITIONS UNDER SWAY HAIR EXTENSIONS LTD

Missing Orders

We are unable to report an items ordered via Royal Mail missing until 15 working days after the shipment date, this rule is set by the delivery courier service.

 

An item is not deemed as lost until after this time and a full investigation will be carried out by our client services team and the courier service.

 

Any late or missing parcels sent via DPD/DHL must be reported to us within 24 working hours. This rule is set by the delivery courier service.

 

Any item deemed as lost once leaving SWAY HQ will not be refunded, but replaced like for like at the discretion of SWAY Hair Extensions Trade Ltd.

 

In the event of an investigation being opened into the whereabouts of a missing order, no further action can be taken from SWAY Hair Extensions Limited until the postal organisation has concluded their investigation and passed on their findings (please note this can take up to 30 working days)

 

Our terms and conditions will be governed by, and in accordance with English Law and subject to the jurisdiction of the Courts of England and Wales. The goods sold on swayhairextensions.com to trade customers are sold as ‘trade’, not covered by legislation that protects ‘non-trade’ consumers.

LIVE CHAT

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@2023 SWAY Hair Extensions Trade Limited. ALL RIGHTS RESERVED - PO Box 460. PAIGNTON. TQ4 9DY - Company Number: 10788008