In General
SWAY Hair Extensions Trade Limited T/A SWAY Hair Extensions (“swayhairextensions.com”) owns and operate this Website.
This document governs your relationship with swayhairextensions.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”).
By using the Services, you are agreeing to all of the Terms of Service, these may be updated by us from time to time.
You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Sale & PAYMENT
By placing an order on swayhairextensions.com you are offering to purchase a product on and subject to our general T&C’s. All orders are subject to availability and confirmation of the order price.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received.
Your financial & identity protection is our most important priority. That is why we process all payments through SAGEPAY, which is one of the safest & most secure payment processing systems in the world.
RETURNS & EXCHANGES
Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full. All goods remain the property of SWAY Hair Extensions until paid for in full.
Any returned goods that we receive which are outside of this Returns Policy will be returned to the billed clients within 7 days of receipt, a reason for this decision will be provided. We will return the returned goods back to you at your cost and payment for postage will be required before dispatched with our customer services team on 0333 207 4472, if the payment is not made within 91 calendar days the item will be destroyed.
This does not affect your statutory rights.
MISSING ORDERS
We are unable to report an item missing until 15 working days after the shipment date, this rule is set by our delivery courier services.
An item is not deemed as lost until after this time and a full investigation will be carried out by our client services team and the courier service.
Royal Mail investigations:
Once reported it can take up to 30 working days for a full investigation to be carried out by ourselves and the couriers and once the couriers have concluded the investigation and a claim has been accepted, only then can we replace the order.
DPD and DHL Investigations:
Once reported it can take up to 14 working days for a full investigation to be carried out by ourselves and the couriers and once the couriers have concluded the investigation and a claim has been accepted, only then can we replace the order.
Any item deemed as lost once leaving SWAY HQ will not be refunded, but replaced like for like at the discretion of SWAY Hair Extensions Trade Ltd.
In the event of an enquiry being opened into the whereabouts of a missing order, no further action can be taken from SWAY Hair Extensions Limited until the postal organisation has concluded their investigation and passed on their findings.
Our terms and conditions will be governed by, and in accordance with English Law and subject to the jurisdiction of the Courts of England and Wales. The goods sold on swayhairextensions.com to trade customers are sold as ‘trade’, not covered by legislation that protects ‘non-trade’ consumers.
FAULTY GOODS
If any of our products appear to be faulty on delivery please report to our customer services team within 48 hours, these items will then be requested to be returned to SWAY Hair Extensions Trade Limited for further inspection with our quality assurance team. It is essential that all products must be returned in their original shipped condition and original undamaged packaging, removing the product from the gold/silver tie or seal you are confirming the product is fit for purpose and of satisfactory quality.
In the unlikely event, you or your client is not happy with our products a Faulty Goods Hair Report Form is required, this form is required on receipt of any faulty product returned to SWAY Hair Extensions. If a product is received without any paperwork this will not be processed until the correct Faulty Goods Hair Report is received. Failure to provide the completed paperwork within 91 days will result in the goods being destroyed. We will acknowledge your Faulty Goods Hair Report within 48 hours of receipt and all ‘faulty goods’ will be resolved within 30 days.
If your client is unsatisfied with the quality of product/service received we will ask for full product removal and return in its current condition, SWAY Hair Extensions Trade Limited will only be liable for the product returned to the quality assurance team and not the original order within 7 days of a reported fault and within company guarantee.
If your product is deemed faulty by SWAY Hair Extensions Trade Limited, the returned stock only will be exchanged if outside 30 days. If your product is deemed faulty due to client neglect, please request the product return within 91 days of confirmation alternatively it will be destroyed.
Any returns due to colour, style or quality are only eligible if the item is returned to us unopened and in its original condition. A £1 fee is charged on a returned order to cover the cost of packaging and all used packaging is recycled on behalf of the client.
CHANGES TO PRODUCTS & PRICES
We reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice.
While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
Please be advised that our standard international postage charges are billed at a packaging weight of 0-5KG, anything over this SWAY Hair Extensions Trade Limited may require the client/trade customer to pay any additional delivery fees.
COLOUR RING/COLOUR MATCHING
We make every effort to ensure our shades consistently match our Salon Professional Colour Ring, however our Salon Professional hair range is 100% Human Hair products and an organic product and as such there can occasionally be a slight variation in shade or tone between batches. Any returns due to colour, style or quality are only eligible if the item is returned to us unopened and in its original condition, we would always recommend colour matching before application to ensure the colour match is as required. In the unlikely event this is the case then please don’t hesitate to contact us to arrange a return. (Please note all hair must be returned with the gold/silver tie not cut, you are responsible for any returned goods until they reach our warehouse)
We make every effort to display our colour shades as accurately as possible on this website. We cannot guarantee that all computer monitors will display our hair colours as accurately as we would hope. You are welcome to contact our office for assistance on colour matching on info@swayhairextensions.com where we can offer advice and recommendations but cannot be held responsible for any inaccuracies.
SALON PROFESSIONAL TRADE CLIENTS
It is a minimum trade requirement that all stylists/salons/clients sign the SWAY consultation form to have a clear understanding of the salon services, methods, and SWAY aftercare guidelines (this is the responsibility of the SWAY account holder).
SWAY Hair Extensions Trade Limited will not be held responsible/liable for any product/order if this document has not been completed and signed by the account holder and client. This document is an agreement that your client will upkeep all maintenance and aftercare advice from the stylist/salon to ensure the longevity and condition of their SWAY Hair Extensions while using SWAY Haircare.
All trade accounts are required to show/offer the full SWAY haircare collection. You and your client must sign a SWAY consultation form to confirm you are agreeing that SWAY aftercare guidelines are understood and will be followed. In the event, you/or the client decides against the purchase of SWAY haircare we cannot be held responsible for any SWAY Hair Extension products after 30 days of original purchase.
The SWAY Haircare guide will be sent with every order. SWAY Hair Extension products come with a standard 30-day company guarantee, this will be extended to 12 weeks if the SWAY Haircare collection bundle/or equivalent has been purchased on the original order, no exceptions.
In the unlikely event that you/your clients are unhappy please ensure you contact us within these time frames, SWAY Hair Extensions Trade Limited cannot be held responsible for any situation that may arise outside the company guarantees. SWAY Hair Extensions Trade Limited will not be held responsible for the cost of any product or the delivery charge if returned and aftercare guidelines/haircare not followed or purchased with the original order.
IMAGE RIGHTS
IMAGES MAY NOT BE RE-DISPLAYED ON ANOTHER WEBSITE WITHOUT PERMISSION OF THE PHOTOGRAPHER AND SWAY HAIR EXTENSIONS.
By using #SLAYwithSWAY you grant us (SWAY Hair Extensions Trade Limited) an unlimited, non-exclusive, assignable, sub-licensable, perpetual, and worldwide right to use the photo/photos that you post or have posted on Instagram/Facebook/Pinterest with an associated SWAY Hair Extensions hashtag. This means that we have the right to use the photo/photos with such a hashtag as digital or non-digital content. That usage might, for instance, comprise their use in our online shop, in a retail outlet selling SWAY Hair Extension products, in SWAY Hair Extensions newsletters, in posts on SWAY Hair Extensions social networks, in outdoor advertising, on posters and in other promotions.
We are not obliged to use the photo/photos however, you waive any payment for use of the photo/photos in this connection as well as any right to be identified as originator/proprietor of rights.
COPYRIGHT
The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of swayhairextensions.com. Copyright 2023, SWAY Hair Extensions Trade Limited. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with swayhairextensions.com.
Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
TRADEMARKS
All trademarks, service marks and trade names of swayhairextensions.com used in the site are trademarks or registered trademarks of SWAY Hair Extensions Trade Limited.
INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, designs, the “look and feel” of the site, trademarks and all other intellectual property and material rights relating to the content as herein described, including SWAY Hair Extensions Trade Limited software and all HTML and other code contained in this site, shall remain at all times vested in SWAY Hair Extensions Trade Limited and/or are the property of their respective owners. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by law and regulations.
You are permitted to use the content only as expressly authorised by SWAY Hair Extensions Trade Limited. and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in legal penalties., violators will be prosecuted under applicable law.
Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
LIMITATIONS OF LIABILITY
SWAY Hair Extensions Trade Limited excludes all warranties, express or implied. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose. SWAY Hair Extensions Trade Limited shall not be liable for any loss or damage suffered as the result of the use of this website, services or its products.
SWAY Hair Extensions Trade Limited as a result of breach of contract, warranty, indemnity, tort (including negligence), strict liability, or otherwise, the Company or its subcontractors or suppliers will not be liable for loss of profit, revenue, business, contracts, opportunity, goodwill, use, production, anticipated savings, expenses, costs or similar loss; and/or or any special, consequential, incidental, indirect, speculative, punitive or exemplary loss or damage, or claims of the purchaser’s customers for any of the foregoing damages and the purchaser agrees to defend, indemnify and hold harmless the company from any such claims of the purchaser’s customers.
COMPLAINTS
We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
For our Faulty Goods policy please email info@swayhairextensions.com stating the subject as ‘Faulty Goods Hair Report’
