Terms of service
In General
SWAY Hair Extensions Trade Limited T/A SWAY Hair Extensions (“swayhairextensions.com”) owns and operate this Website.
This document governs your relationship with swayhairextensions.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”).
By using the Services, you are agreeing to all of the Terms of Service, these may be updated by us from time to time.
You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Sale & Payment
By placing an order on swayhairextensions.com you are offering to purchase a product on and subject to our general T&C’s. All orders are subject to availability and confirmation of the order price.
Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received.
Your financial & identity protection is our most important priority. That is why we process all payments through Shopify Payments, which is one of the safest & most secure payment processing systems in the world.
Returns & Exchanges
Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund or credit Trade (B2B) any payment in full. All goods remain the property of SWAY Hair Extensions until paid for in full.
Any returned goods that we receive which are outside of the Returns Policy will be returned to the billed clients within 7 days of receipt, a reason for this decision will be provided. We will return the returned goods back to you at your cost and payment for postage will be required before dispatch with our Customer Service Team. If the payment is not made within 91 calendar days the item will be destroyed.
Any returns due to colour, style or quality are only eligible if the item is returned to us unopened and in its original condition. A £2 fee per product is charged on a returned order to cover the cost of packaging and all used packaging is recycled on behalf of the client.
Orders returned through a Trade Account (B2B) will receive store credit. In addition all Trade (B2B) returns over £500 will occur a £50 restocking fee.
This does not affect your statutory rights.
Missing Orders
We are unable to report an item missing until 15 working days after the shipment date, this rule is set by our delivery courier services.
An item is not deemed as lost until after this time and a full investigation will be carried out by our client services team and the courier service.
Royal Mail investigations:
Once reported it can take up to 30 working days for a full investigation to be carried out by ourselves and the couriers and once the couriers have concluded the investigation and a claim has been accepted, only then can we replace the order.
DPD and DHL Investigations:
Once reported it can take up to 14 working days for a full investigation to be carried out by ourselves and the couriers and once the couriers have concluded the investigation and a claim has been accepted, only then can we replace the order.
Any item deemed as lost once leaving SWAY HQ will not be refunded, but replaced like for like at the discretion of SWAY Hair Extensions Trade Ltd.
In the event of an inquiry being opened into the whereabouts of a missing order, no further action can be taken from SWAY Hair Extensions Limited until the courier has concluded their investigation and passed on their findings.
Our terms and conditions will be governed by, and in accordance with English Law and subject to the jurisdiction of the Courts of England and Wales. The goods sold on swayhairextensions.com to trade customers are sold as ‘trade’, and not covered by legislation that protects ‘non-trade’ consumers.
Faulty Goods
SWAY Hair Extensions – 12 Week Guarantee Terms & Conditions
At SWAY, we are committed to providing high quality hair extensions and supporting products. We proudly offer a 12 Week Guarantee on our hair extensions, subject to the following terms and conditions:
To qualify for the 12 Week Guarantee, the following conditions must be met:
- The SWAY Hydrate System must be purchased as part of your original order. This system is essential to maintaining the condition of your hair extensions.
- Only SWAY approved products may be used on the hair extensions. The use of any other formulas or haircare products without prior consent from SWAY will void the guarantee.
- The following products and treatments are strictly prohibited:
- Silver shampoos
- Purple shampoos
- Toners
- Any colouring or dyeing treatments
- Hair extensions must be applied correctly by a trained and qualified hair professional. Incorrect application will invalidate the guarantee. A signed consultation form with product batch numbers will be required.
- Discolouration is not considered a manufacturing fault. Hair extensions may naturally change colour over time or when exposed to certain environmental factors. This includes, but is not limited to, exposure to excessive heat and common beauty products such as tanning products and sunscreen, Contact with these substances may cause the hair to discolour, often resulting in peach, pink, or copper tones. Discolouration can also occur due to high mineral content in pool or seawater, as a result of a chemical reaction. Please note that this is not classified as a manufacturing fault. If you live in a hard water area, it is your responsibility to:
- Use a water filter in your shower
- Take additional precautions such as using products formulated to protect hair from hard water and iron.
- The following environmental exposures will void your guarantee:
- Chlorine
- Sea water
- Sunscreen contact
- Excessive exposure to UV rays
- Excessive heat styling over 180°C (356°F) will cause irreversible damage to the hair extensions and will void the guarantee. Always use the SWAY Heat Protection Spray and avoid high temperatures.
In the unlikely event that you or your client experience an issue with our products, a Hair Report Form must be completed in full. All information provided will be reviewed by our Quality Control Team.
If your return request is accepted for testing, the product must be returned to us within 7 days of the initial complaint. Please allow up to 14 days for testing and assessment. We will contact you once the evaluation is complete.
If a manufacturing fault is identified, a replacement will be issued upon the completed purchase of a Hydrate System. Please note that refunds are not permitted.
Manufacturing faults may include, but are not limited to, defects in the craftsmanship, construction, or material integrity.
We do not cover any additional costs related to faulty goods, including but not limited to, the removal or reapplication of hair and return postage or shipping fees. We cannot accept responsibility for any costs incurred as a result of using the product.
Clip in extensions are not classified as professional use products and are intended for occasional wear only. We recommend washing clip-ins every 10–15 wears using our Hydrate System. Clip ins should not be altered or used in any way outside of their intended purpose.
Faulty Electrical
All SWAY electrical items come with a 12 month warranty from your purchase date, if you experience any concerns with your goods, please do contact our customer service team at info@swayhairextensions.com We may ask you to return the product back to be tested. Once tested if a fault is found, we will offer a replacement. If there is a no fault found the item will be returned back to the customer.
Changes to Product & Pricing
We reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice.
While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
Please be advised that our standard international postage charges are billed at a packaging weight of 0-5KG, anything over this SWAY Hair Extensions Trade Limited may require the client/trade customer to pay any additional delivery fees.
Colour Ring / Colour Matching
We make every effort to ensure our shades consistently match our Salon Professional Colour Ring, however our Salon Professional hair range is 100% Human Hair and an organic product and as such there can occasionally be a slight variation in shade or tone between batches. Any returns due to colour, style or quality are only eligible if the item is returned to us unopened and in its original condition, we would always recommend colour matching before application to ensure the colour match is as required. In the unlikely event this is the case then please don’t hesitate to contact us to arrange a return. (Please note all hair must be returned with the gold/silver tie not cut, you are responsible for any returned goods until they reach our warehouse)
We make every effort to display our colour shades as accurately as possible on this website. We cannot guarantee that all computer monitors will display our hair colours as accurately as we would hope. You are welcome to contact our office for assistance on colour matching on info@swayhairextensions.com where we can offer advice and recommendations but cannot be held responsible for any inaccuracies.
Salon Professional Clients - Trade Accounts
It is a minimum trade requirement that all stylists/salons/clients sign the SWAY Consultation Form to have a clear understanding of the salon services, methods, and SWAY Aftercare Guidelines (this is the responsibility of the SWAY account holder).
SWAY Hair Extensions Trade Limited will not be held responsible/liable for any product/order if this document has not been completed and signed by the account holder and client. This document is an agreement that your client will upkeep all maintenance and aftercare advice from the stylist/salon to ensure the longevity and condition of their SWAY Hair Extensions while using SWAY Haircare.
All trade accounts are required to show/offer the full SWAY Haircare Collection. You and your client must sign a SWAY Consultation Form to confirm you are agreeing that SWAY Aftercare Guidelines are understood and will be followed. In the event, you/or the client decides against the purchase of SWAY Haircare we cannot be held responsible for any SWAY Hair Extension products.
The SWAY Haircare guide will be sent with every order. SWAY Hair Extension products purchased with the Hydrate System will come with a 12 week guarantee.
In the unlikely event that you or your clients are unhappy please ensure you contact us within this time frame, SWAY Hair Extensions Trade Limited cannot be held responsible for any situation that may arise outside the company guarantees. SWAY Hair Extensions Trade Limited will not be held responsible for the cost of any product or the delivery charge if returned and aftercare guidelines/haircare not followed or purchased with the original order.
Image Rights
IMAGES MAY NOT BE RE-DISPLAYED ON ANOTHER WEBSITE WITHOUT PERMISSION OF THE PHOTOGRAPHER AND SWAY HAIR EXTENSIONS.
By using #SLAYwithSWAY you grant us (SWAY Hair Extensions Trade Limited) an unlimited, non-exclusive, assignable, sub-licensable, perpetual, and worldwide right to use the photo/photos that you post or have posted on Instagram/Facebook/Pinterest with an associated SWAY Hair Extensions hashtag. This means that we have the right to use the photo/photos with such a hashtag as digital or non-digital content. That usage might, for instance, comprise their use in our online shop, in a retail outlet selling SWAY Hair Extension products, in SWAY Hair Extensions newsletters, in posts on SWAY Hair Extensions social networks, in outdoor advertising, on posters and in other promotions.
We are not obliged to use the photo/photos however, you waive any payment for use of the photo/photos in this connection as well as any right to be identified as originator/proprietor of rights.
Copyright
The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of swayhairextensions.com. Copyright 2023, SWAY Hair Extensions Trade Limited. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with swayhairextensions.com.
Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of swayhairextensions.com used in the site are trademarks or registered trademarks of SWAY Hair Extensions Trade Limited.
Intellectual Property
You acknowledge and agree that all copyright, designs, the “look and feel” of the site, trademarks and all other intellectual property and material rights relating to the content as herein described, including SWAY Hair Extensions Trade Limited software and all HTML and other code contained in this site, shall remain at all times vested in SWAY Hair Extensions Trade Limited and/or are the property of their respective owners. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by law and regulations.
You are permitted to use the content only as expressly authorised by SWAY Hair Extensions Trade Limited. and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in legal penalties., violators will be prosecuted under applicable law.
Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
Limitations of Liability
SWAY Hair Extensions Trade Limited excludes all warranties, express or implied. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose. SWAY Hair Extensions Trade Limited shall not be liable for any loss or damage suffered as the result of the use of this website, services or its products.
SWAY Hair Extensions Trade Limited as a result of breach of contract, warranty, indemnity, tort (including negligence), strict liability, or otherwise, the Company or its subcontractors or suppliers will not be liable for loss of profit, revenue, business, contracts, opportunity, goodwill, use, production, anticipated savings, expenses, costs or similar loss; and/or or any special, consequential, incidental, indirect, speculative, punitive or exemplary loss or damage, or claims of the purchaser’s customers for any of the foregoing damages and the purchaser agrees to defend, indemnify and hold harmless the company from any such claims of the purchaser’s customers.
Discount Codes & Promotions
Discount codes are not valid on sale items or certain product lines unless otherwise stated. Some discount codes are not valid in conjunction with any other code, promotional offer or free gift with a purchase. Any promotional items or gifts with purchase are subject to availability. The gifts are automatically added to the basket if applicable. Any items which are purchased with a promotional free gift must be returned in order to receive a full refund for the original item purchased. We reserve the right to refund the difference in the value of the gift with purchase.
Pre Orders
Please note that any items on pre order will be shipped together with the rest of your order once all items are available. If you require certain items urgently, please contact us to arrange a separate shipment, additional delivery charges will apply.
Complaints
We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
All complaints must be provided as they arise to the email address info@swayhairextensions.com