Yes, once your order has been dispatched you will receive confirmation, including your tracking details.

If you wish to cancel your order, please do so immediately via telephone: 0333 207 4472. If you cancel your order, you will not be charged, and your payment method will also be cancelled. If your order has already been shipped, we are unable to cancel your order.

Unfortunately, no. Orders will need to be cancelled and re-ordered.

For our Faulty Goods policy please email info@swayhairextensions.com stating the subject as ‘Faulty Goods Hair Report.’ A Faulty Goods Hair Report Form is required on receipt of any faulty product returned to SWAY Hair Extensions.

Please see our Shipping & Delivery page for our delivery options.

For Next Day Delivery, orders must be placed before 3pm.

Next Day Delivery does not include Saturday (unless specially selected), Sunday or Monday.

Please see our Shipping & Delivery page for further assistance.

Please see our Returns Policy page for returns information.

We would be more than happy to provide you with a colour match. Please head to our Colour Match Page and complete in the form provided.

We offer 45 shades to ensure you get the perfect match.

We offer a range of lengths from 14” to 24”. Not all products are available in all lengths, therefore please refer to the product pages for more information.

SWAY offers 5 professional methods:

SEAMLESS® Flat Weft

SEAMLESS® Tapes

Flat Tips

Tiny Tips

Nano Bonds

For professional extensions, we recommend a consultation with a professional stylist before purchasing. Salon Finder to find your closest salon.

We recommend a consultation with a professional stylist as this depends on the desired look and thickness of your natural hair. However, we recommend 3-5 packs of Seamless Tapes, 6-8 packs of Bonds and 2 rows of Flat Weft. With our Flat Weft, some people opt for a hybrid method with nanos or tapes around the front of the hair.

Providing the aftercare guidelines are followed and the SWAY Hydrate System is used, your hair extensions should last 9-12 months.

We have a 12 week guarantee when the SWAY Hydrate System is on your original order. If there is no haircare on the order, there is a standard 30 day guarantee.

Our hair extensions are 100% human hair.

Yes, you can use heat up to 180 degrees on your extensions.

We do not recommend colouring your hair extensions. SWAY Hair Extensions will not accept any liability for extensions that have been coloured/tinted or toned.

We advise against silver/purple shampoo on your extensions as most brands contain sulphates that naturally dry the hair out. As hair extensions are more porous than natural hair, this can also stain the hair. SWAY Hair Extensions will not accept any liability in the instance that silver/purple shampoo has been used.

We only recommend SWAY Haircare to maintain your extensions. Our formulas have been exclusively created for the longevity of the hair extensions.

Yes, you can style your clip in extensions. The maximum temperature we recommend is 180 degrees and makes sure to always apply SWAY Heat Protectant Spray before styling.

As these products have been designed to wear occasionally, there is no requirement to wash them after every wear. We recommend washing your extensions every 10-15 wears. When washing your clip ins, always use the SWAY Hydrate System. Always remember to dry your clip ins after washing as leaving them to naturally dry can affect the quality of the hair.

Please head over to our Trade Application Form to complete your application, followed by the purchase a colour ring to activate your trade account.

Both include the full shade portfolio. The Deluxe Colour Ring has larger swatches which allow for a bigger visual of the shade at consultation.

44g for 14” and 16” and 48g for all other lengths. There are 20 tabs and 10 sandwiches in a packet.

1.5 inches.

Yes, we recommend doing this every 6-8 weeks. You can remove them with our Keratin Remover Spray and you can retape them with our Blue Walker Tape.

16” and 18” = 31 at 0.8g per bond. 20”, 22” and 24” = 25 at 1g per bond.

We would advise against this as it may cause bond break down and result in shedding.

A nano is similar to a tiny tip extension, however it has a small piece of silicone inserted into the tip to allow for it to be inserted into a very small ring. It is more durable than a tiny tip bond.

Our Nanos Bonds are silicone tipped and are slightly longer to allow cutting room if the stylist would like to trim as desired. Metal can be abrasive in the hair and silicone is a lot softer and kinder to the hair.

The SWAY SEAMLESS® Flat Weft is a one track registered design and is around 40% flatter than the average machine weft design.

If you decide to cut the weft, we would advise to use our SWAY Weft Sealer along the base of the weft and on both sides. This will ensure it is completely sealed before applying to avoid shedding.

The base of the weft is designed to fit the average head and is between 12.5 and 13.5 inches.

Yes, it is also cuticle aligned and cuticle intact.

SWAY Hair Extensions are proud to offer cuticle intact hair and has a smooth and healthy appearance. The hair is aligned from root to tip, all in the same direction as on a natural head of hair, the cuticles flow in the same direction.

SWAY Hair Extensions offer 1-2 inches of additional cutting room.

2.5 to 3 inches.

We currently accept the following payment methods: Mastercard, Maestro, Visa, Visa Debit, PayPal, Klarna & Clearpay.

Klarna offers flexible payment options. Please see our Klarna Page for more information.

Our discount codes vary, as do the terms and conditions of each one, so make sure you check the T&C’s and exclusions before you use your code. Please be advised discount codes can not be used with sale items and exclude free shipping.

If your discount code is still not working after checking all of the above, then please get in touch with our team so we can help you further.