Shipping policy
UK Deliveries
-
Royal Mail 48 (2/3 working days) £5.95
- Tracked Royal Mail 24 (1/2 working days) £7.99
- Special Delivery Guaranteed Before 1pm Royal Mail £15.95
- DPD Express Next Day Delivery £6.95
- DPD Express Next Day before 12pm Delivery £10.95
- DPD Express Saturday Delivery £19.00
- DHL Express UK £19.95
- DHL Express Worldwide Shipping Location Dependent
Royal Mail 48 (Mon – Saturday)
This option is tracked & Royal Mail aims to deliver the majority of items within two/three working days. Please allow an additional two working days for Northern Ireland Delivery.
Shipment cut off time 3pm
*Please note: Whilst Royal Mail make the best endeavours and achieve delivery of the vast majority within the stated timescales, the above service is not guaranteed.
Royal Mail 24 (Mon – Saturday)
This option is tracked & Royal Mail aim to deliver the majority of items withing one/two working days
Shipment cut off time 3pm
*Please note: Whilst Royal Mail make the best endeavours and achieve delivery of the vast majority within the stated timescales, the above service is not guaranteed.
DPD Express Next Day Delivery
This option is tracked and DPD aim to deliver most items the following working day.
Shipment cut off time 3pm Monday-Thursday
This is not a guaranteed service.
DPD Express Saturday Delivery
This option is for orders placed before 3pm on a Friday and is aimed for delivery the following day (Saturday).
*Please note: Whilst DPD make best endeavours and achieve delivery of the vast majority within the stated timescales, the above service is not guaranteed
DHL Express Next Day Delivery (UK)
This option is tracked and DHL aim to deliver most items the next working day
Shipment cut off time 2pm Monday – Friday
DHL Express Worldwide Delivery
This option is tracked and DHL aim to deliver most items within 4 working days
Shipment cut off time is 2pm (GMT) Monday-Friday
*Additional shipping charges may apply
*Taxes and Duties charges may apply SWAY Hair Extensions are not responsible for these charges
*Please note: Whilst DHL make best endeavours and achieve delivery of the vast majority within the stated timescales, the above service is not guaranteed
Royal Mail Safe Place Delivery Improvements
From the end of September 2022, if there is no recipient in to accept your parcel(s), Royal Mail may choose to deliver to a Safe place location at the address. If your postman or postwoman deems that location to be suitable. In that case, they will also leave a “Something For You” card explaining where the parcel(s) is located. If Royal Mail are unable to find a suitable Safe place and cannot deliver to a neighbour, they will return your parcel(s) to the local Royal Mail Customer Service Point and leave a “Something For You” card at the address.
From the end of July 2023, Royal Mail will be making changes to their terms and conditions to reflect that intended recipients will have the ability to use the Royal Mail App to set a delivery preference, specifying where they should leave parcels when no one is available to accept delivery.
Royal Mail will be entitled to leave parcels in accordance with such requests (they may, however, also choose not to leave a parcel in a designated location if they consider the location unsuitable). Where the intended recipients opt to provide them with their suitable designated location, the parcel will be deemed delivered once it has been left in the designated location.
*Please note: When you request your delivery to be left in a safe place and intercept the delivery, you accept any liability if the parcel is damaged or lost. SWAY Hair Extensions do not accept any liable for any agreement made between you and Royal Mail.
Personal Agreements with Couriers
Should you agree with the courier to leave your parcel in a safe place or a designated location, SWAY Hair Extensions Ltd will not be held liable for any loss or damage to the parcel. Any claims or disputes will need to be made between the consumer and the courier.
Order Cancellation
If you wish to cancel an order, please do so immediately via telephone. You will not be charged any penalty and your payment method will also be cancelled. If your order has already been shipped, we are unable to cancel your order.
UK Warehouse & Trading Hours
Monday to Friday 9am to 5pm
Saturday to Sunday Closed
Bank Holidays Closed
Terms & Conditions Under SWAY Hair Extensions
We are unable to report orders via Royal Mail missing until 15 working days after the shipment date, this rule is set by the delivery courier service.
An parcel is not deemed as lost until after this time and a full investigation will be carried out by our Client Services Team and the courier.
Any late or missing parcels sent via DPD/DHL must be reported to us within 24 working hours. This rule is set by the delivery courier.
Any item deemed as lost once leaving SWAY HQ will not be refunded, but replaced like for like at the discretion of SWAY Hair Extensions Trade Ltd.
In the event of an investigation being opened into the whereabouts of a missing order, no further action can be taken from SWAY Hair Extensions Limited until the courier has concluded their investigation and passed on their findings (please note this can take up to 30 working days)
Our terms and conditions will be governed by, and in accordance with English Law and subject to the jurisdiction of the Courts of England and Wales. The goods sold on swayhairextensions.com to trade customers are sold as ‘trade’, and not covered by legislation that protects ‘non-trade’ consumers.