• EASY CLAIMS

    Shop with confidence knowing your parcel is protected. Making a claim is simple and straightforward.

  • FAST REPLACEMENTS

    If your package goes missing, we'll re-dispatch your order as quickly as possible.

  • QUICK REFUNDS

    If your product is unavailable, we'll process a full refund for you.

DON'T SWEAT IT, WITH SWAP PROTECT.

We've partnered with Swap Protect to bring you premium peace of mind when shopping at SWAY Hair Extensions.

Simply check out with Swap Protect, and should your order not reach you in perfect condition, we'll replace or refund your order within 48 hours of submitting your claim*

HOW IT WORKS

01

ORDER & PROTECT

Opt in to Swap Protect when checking out your order as normal. The protection amount is automatically calculated based on your basket total. If you don't want to protect your parcel, simply remove Swap Protect from your basket at checkout.

02

TRACK

Once your order is on its way to you, keep an eye on your shipment throughout its journey. If your package is marked as delivered but is missing or presumed lost, this is where Swap Protect has your back.

03

MAKE A CLAIM

Things don't always go to plan. If you need to make a claim, simply visit our portal, fill out your details and then follow the simple steps for a quick and easy resolution.

WHAT ARE YOU COVERED FOR?

  • Loss

    We've got you covered if your parcel goes missing in transit.

  • Damage

    We've got you covered if your order arrives damaged.

  • Theft

    We've got you covered if your parcel is stolen.

Frequently Asked Questions

How do I add Swap Protect to my order?

Simply opt in at checkout before completing your purchase. SWAY Protect will be applied to your entire order.
When do I need to submit a claim by?

Claims must be submitted within 30 days of your expected delivery date. After this window, we're unable to process a claim.
What if I added Swap Protect by accident?

If you've added SWAY Protect by accident, please contact us as soon as possible and we'll do our best to help.
How much does Swap Protect cost?

The cost of Swap Protect is calculated at checkout based on the value of your order. It's a small fee for complete peace of mind.
How do I submit a claim?

You can submit a claim through our returns portal. Simply follow the steps and our team will be in touch within 48 hours.
How long does it take to resolve a claim?

Once your claim has been submitted and verified, we aim to resolve all claims within 48 hours.
Can my claim be rejected?

In some circumstances a claim may be rejected — for example, if the claim falls outside the 30-day window, or if the issue is not covered by Swap Protect. Our team will always communicate clearly if this is the case.